Shipping & Delivery
1. Shipping Services
Bravo Deals provides shipping services to the United Kingdom with the following options:
- Tracking: All orders include tracking for shipment status.
- Free Standard Shipping: Available for orders over a certain minimum amount in specific countries.
- Insurance: Optional for added protection during shipping.
2. Payment and Pricing
2.1 Currency Options:
We accept payments in various currencies, including USD, GBP, SGD, and AUD. Note that if your payment method uses a different currency, additional charges may apply due to exchange rate fees, which are controlled by your bank or card issuer.
2.2 Payment Methods:
Payments can be made via PayPal.
2.3 Pricing Errors:
Despite regular monitoring, Bravo Deals reserves the right to cancel an order in case of an unexpected pricing error.
2.4 Final Price:
The price displayed on our website includes the cost of the product. Additional shipping fees may apply for low-value items like accessories (e.g., phone cases, cables).
3. Shipment and Delivery
3.1 Shipping Services:
Bravo Deals selects the courier and shipping routes for your order. All shipments are trackable.
3.2 Order Handling:
Orders are processed within 2-5 business days after payment confirmation.
3.3 Delivery Time:
The estimated delivery time is 5-10 business days from our Hong Kong warehouse. Delays may occur due to factors such as bad weather or customs checks.
3.4 Delivery Liability:
Bravo Deals is not liable for any damage or loss during transit unless you purchase insurance. The courier is responsible for physical loss or damage during shipping.
4. Order Cancellation
4.1 Cancellation Process:
Orders can be canceled if they are still in processing and have not been packed. To cancel, submit a Cancellation Ticket. Once packed or dispatched, cancellation is not possible; however, you can request a return (with additional fees).
5. Return and Refund
5.1 Return Policy:
Bravo Deals offers a 14-day return policy for all customers, except for personal items (e.g., shavers, headphones, etc.). The item must be returned in unused and original condition.
5.2 Return Requests:
Return requests must be submitted through the RMA (Return Material Arrangement) page. We do not accept returns via email or phone.
5.3 Conditions for Return:
- Product must be purchased from Bravo Deals.
- Return request submitted within 14 days of receiving the item.
- Item must be returned with original packaging and all accessories.
- Return must be processed within 14 days after approval.
5.4 Refunds:
Refunds will be issued within 14 business days after receiving and inspecting the returned item. Refunds are made to the original payment method.
6. Warranty
6.1 Warranty Coverage:
Bravo Deals offers a 12-month warranty for most products. Specific terms apply for different product categories.
6.2 Warranty Claims:
Warranty covers defects in material or manufacturing. Claims must be submitted via the RMA page.
6.3 Warranty Exclusions:
- Consumables (e.g., batteries, camera films).
- Damage due to firmware or software modifications.
- Network-related issues, including SIM card and carrier problems.
6.4 Special Warranty Terms:
Certain categories (e.g., waterproof cameras, 3rd party lenses) have special terms. Details are provided on our Warranty page.
7. Products
7.1 Product Condition:
All products sold are brand new and 100% genuine.
7.2 Packaging:
Packaging may differ from local versions. This includes language differences on the box or manuals. Travel adapters are included where necessary.
7.3 Bulk Packaging:
Some products may come in white box packaging, indicating they were taken from kit sets but are still brand new.
7.4 Frequency Bands:
Customers are responsible for ensuring their device works with their network provider, especially for mobile devices.
8. Customs and Import Duty
Bravo Deals arranges customs clearance on your behalf. The price shown at checkout is the final price with no additional fees upon delivery.
9. Personal Data
Your personal information is protected and will never be sold or shared with third parties.
10. Governing Law
These terms are governed by Hong Kong law. Bravo Deals' liability is limited to the value of the goods purchased.
11. Waiver
If Bravo Deals does not enforce any part of these terms immediately, we still retain the right to exercise our rights in any future breaches of the terms.